DESSLAB srls (Desslab.store) based in OLBIA (SS) 07026 VIA DE FILIPPI, 10 VAT IT02859120905 distribution@desslab.net applies the following general conditions of sale for orders of vinyl records and generally placed on its site internet, at the web address www.desslab.store.

ORDERS

By placing an order and after making the payment, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the following general and payment conditions. The customer receives a copy of the order, recorded in our database, which shows the Date Number, and all the vinyl records chosen. The Customer undertakes to verify its correctness and to promptly communicate any corrections, as well as the request to issue an invoice.

PAYMENT

As soon as payment is received, the order will be processed and the goods sent to the recipient that the buyer will have indicated on the order. If the Customer does not proceed with the payment, or if the payment is unsuccessful, the purchase order is automatically canceled.

GOODS NOT AVAILABLE

In case of lack of availability of the goods, after payment has already been made, DESSLAB srls undertakes to promptly return the amount paid by the customer.

DELIVERY OF GOODS

Upon receipt of the goods, the customer is required to carefully check the condition of the packaging and, in the presence of damage, to sign the courier’s waybill adding the words ‘RESERVE OF CONTROL’ specifying in detail the anomalies found.

DAMAGED GOODS

In case of damage, the customer must immediately notify (within 12 hours of delivery) by sending an e-mail to distribution@desslab.net in which he will attach the relative photos and describing the damage detected. DESSLAB srls, in agreement with the carrier, will open the case with the carrier’s insurance by replacing the damaged product as soon as possible. In case of non-observance of the above procedure, no claim can be accepted.

RESPONSIBILITY

DESSLAB srls is not responsible for damage caused on products delivered and accepted without control reserve. Pursuant to Article 63 paragraph 1 of Legislative Decree 21/14, the risk of loss or damage to the products is transferred to the Customer from the moment in which he materially takes possession of the goods. The courier is authorized to deliver only at street level.

RIGHT OF WITHDRAWAL

If desired, the Customer has the right to withdraw from the purchase made on the site (www.desslab.store) within a period of time that expires after 14 days from the time the goods were delivered to the shipping address. For further details, please click here: Right of Withdrawal.